At vilako.xyz, we strive to offer the highest quality products to our customers. We stand behind the quality of our products and want to ensure that you are completely satisfied with your purchase. This Warranty Policy outlines the terms and conditions under which our products are warranted. Please read it carefully to understand your rights and obligations.
1. Warranty Coverage
Our products are covered by a limited warranty against defects in material and workmanship. This warranty applies only to products purchased directly from vilako.xyz or through authorized resellers. The warranty is valid from the date of purchase and covers the following:
- Defects in materials: Any materials used in the production of the product that are found to be faulty.
- Defects in workmanship: Any flaws or faults resulting from the manufacturing process.
The warranty does not cover damages caused by misuse, neglect, improper installation, accidents, or any other circumstances beyond the control of vilako.xyz.
2. Warranty Period
The warranty period for products sold on vilako.xyz varies depending on the type of product. Below is a general overview of our warranty periods:
- Electronics: 1 year from the date of purchase.
- Furniture and Home Decor: 2 years from the date of purchase.
- Accessories and Small Items: 6 months from the date of purchase.
For specific products, please refer to the product page on our website for detailed warranty information.
3. What is Covered Under Warranty
The warranty covers the following situations:
- Manufacturing defects: Any defect that occurs as a result of the manufacturing process.
- Material defects: Any issues with the materials used in the product that are found to be faulty or defective.
- Functionality issues: If the product fails to perform as expected due to defects in design or manufacturing.
4. What is Not Covered Under Warranty
The warranty does not cover the following:
- Normal wear and tear: All products are subject to wear and tear over time. This includes but is not limited to fading, scratching, and surface damage caused by regular use.
- Accidental damage: Products that are damaged due to accidents, drops, spills, or misuse are not covered under warranty.
- Damage from improper installation: Any damage caused by improper installation or failure to follow the provided instructions will void the warranty.
- Unauthorized modifications or repairs: Any repairs or modifications made to the product by unauthorized personnel will void the warranty.
- Use in commercial settings: If the product is used for commercial or industrial purposes, the warranty may be voided.
5. How to File a Warranty Claim
If you believe your product is defective and within the warranty period, please follow these steps to file a warranty claim:
- Contact Customer Support: Reach out to our customer support team at support@vilako.xyz with your order number and a description of the issue.
- Provide Proof of Purchase: To process your warranty claim, you will need to provide proof of purchase. This can be your receipt or an order confirmation email.
- Return the Product (if required): Depending on the nature of the issue, we may ask you to return the product for inspection. Return shipping costs will be covered by vilako.xyz if the claim is approved.
- Inspection and Processing: Once the product is returned, our team will inspect it to determine if it is covered under warranty. We will inform you of the results and the next steps.
6. Warranty Remedies
If your warranty claim is approved, we offer the following remedies:
- Repair: We may repair the product to restore it to its original functionality. If the product cannot be repaired, we will offer a replacement or a refund.
- Replacement: If the product is defective and cannot be repaired, we will send you a replacement product at no additional charge.
- Refund: In cases where neither repair nor replacement is feasible, we may offer a refund. Refunds will be issued to the original payment method used for the purchase.
7. Shipping Costs
If your warranty claim is approved, vilako.xyz will cover the cost of return shipping for defective products. If the product is not covered under warranty, you will be responsible for the shipping costs associated with returning the product to us.
8. Limitations of Liability
The liability of vilako.xyz under this warranty is limited to the cost of the product that is the subject of the warranty claim. We are not liable for any incidental, consequential, or punitive damages arising from the use of our products. Our liability is limited to the repair, replacement, or refund as described in this Warranty Policy.
9. Warranty Transferability
This warranty is non-transferable and applies only to the original purchaser of the product. It does not extend to subsequent owners of the product.
10. International Warranty
For customers outside the United States (if applicable), the warranty may vary depending on local laws and regulations. Please contact our customer support team to inquire about warranty coverage in your country.
11. Changes to Warranty Policy
Vilako.xyz reserves the right to update or modify this Warranty Policy at any time without prior notice. Any changes to the policy will be posted on this page, and the new policy will take effect immediately upon posting.
12. Contact Information
If you have any questions or concerns regarding our Warranty Policy, please contact us at:
Address: 9000 Fouts Rd, Roswell, GA 30076, United States
Phone: +17705946134
Email: admin@vilako.xyz
We are committed to providing the best possible service and support to our customers. If you have any questions, don’t hesitate to get in touch!